TCFCA 学习空间
TCFCA 学习空间
User support technicians
用户支持技术人员为遇到计算机硬件、计算机应用程序和通信软件问题的计算机用户提供一线技术支持。他们受雇于计算机硬件制造商和零售商、软件开发商、呼叫中心以及整个公共和私营部门的信息技术部门。他们还受雇于独立的技术支持公司，或者他们可能是自营职业者。
User support technicians provide first-line technical support to computer users experiencing difficulties with computer hardware and with computer applications and communications software. They are employed by computer hardware manufacturers and retailers, software developers, in call centres and in information technology units throughout the public and private sectors. They are also employed by independent technical support companies or they may be self-employed.
中文内容为本站机器翻译，未经加拿大政府审核；申请与职业匹配请以英文原文为准。
与遇到困难的计算机用户进行电子和面对面的沟通，以确定和记录遇到的问题
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
查阅用户指南、技术手册和其他文档来研究和实施解决方案
Consult user guides, technical manuals and other documents to research and implement solutions
重现、诊断并解决用户遇到的技术问题
Reproduce, diagnose and resolve technical problems encountered by users
为用户提供建议和培训，以应对已发现的困难
Provide advice and training to users in response to identified difficulties
针对发现的困难，为用户提供业务系统、网络和互联网支持
Provide business systems, network and Internet support to users in response to identified difficulties
收集、组织和维护问题和解决方案日志，以供其他技术支持分析师使用
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
参与应用程序和其他软件的重新设计
Participate in the redesign of applications and other software
可以监督该组中的其他技术支持人员。
May supervise other technical support workers in this group.
通常需要完成计算机科学、计算机编程或网络管理方面的学院课程。
Completion of a college program in computer science, computer programming or network administration is usually required.
通常需要学院或其他计算机编程或网络管理课程。
College or other courses in computer programming or network administration are usually required.
某些雇主可能需要软件供应商提供的认证或培训。
Certification or training provided by software vendors may be required by some employers.
随着经验的积累，可以晋升到计算机编程、交互式媒体开发、Web 开发或系统分析。
Progression to computer programming, interactive media development, Web development or systems analysis is possible with experience.
计算机网络和网络技术人员（参见 22220 计算机网络和网络技术人员）
Computer network and web technicians (See 22220 Computer network and web technicians)
计算机系统开发人员和程序员（参见 21230 计算机系统开发人员和程序员）
Computer systems developers and programmers (See 21230 Computer systems developers and programmers)
网络安全专家（参见 21220 网络安全专家）
Cybersecurity specialists (See 21220 Cybersecurity specialists)
信息系统测试技术员（见22222信息系统测试技术员）
Information systems testing technicians (See 22222 Information systems testing technicians)
Source: Statistics Canada, National Occupational Classification (NOC) 2021 Version 1.0, September 28, 2021. Reproduced and distributed on an "as is" basis with the permission of Statistics Canada.
Statistics Canada CSV 不标注 individual essential duties。 本站不会把某一行自动编造成 essential duty，具体分类仍需用户或专业人士核对。