TCFCA 学习空间
TCFCA 学习空间
Customer and information services supervisors
客户和信息服务主管监督和协调以下单位组中工作人员的活动：客户服务代表 - 金融机构 (64400) 和其他客户和信息服务代表 (64409)。他们受雇于银行、信托公司、信用合作社和类似的金融机构、零售机构、联络中心、保险、电话和公用事业公司以及公共和私营部门的其他机构。
Customer and information services supervisors supervise and coordinate the activities of workers in the following unit groups: Customer service representatives - financial institutions (64400) and Other customer and information services representatives (64409). They are employed by banks, trust companies, credit unions and similar financial institutions, retail establishments, contact centres, insurance, telephone and utility companies and other establishments throughout the public and private sectors.
中文内容为本站机器翻译，未经加拿大政府审核；申请与职业匹配请以英文原文为准。
客户服务代表主管 - 金融服务
Customer service representatives supervisors - financial services
监督、协调、分配和审查从事以下职责的文员的工作：提供信息和客户服务；为银行、信托公司等金融机构客户提供服务
Supervise, coordinate, assign and review the work of clerks engaged in the following duties: providing information and customer service; and serving customers in banks, trust companies and other financial institutions
检查和验证工作的准确性并授权日常存款和取款
Examine and verify accuracy of work and authorize routine deposits and withdrawals
制定工作时间表和程序
Establish work schedules and procedures
与其他工作单位或部门协调活动
Coordinate activities with other work units or departments
解决与工作相关的问题并准备和提交进度和其他报告
Resolve work-related problems and prepare and submit progress and other reports
确定培训需求并对员工进行工作职责和公司政策方面的培训
Identify training needs and train workers in job duties and company policies
确保计算机系统和设备顺利运行并安排维护和维修工作
Ensure smooth operation of computer systems and equipment and arrange for maintenance and repair work
可以履行与工人受监督相同的职责。
May perform the same duties as workers supervised.
客户服务代表主管（金融服务除外）
Customer service representatives supervisors (except financial services)
监督、协调、分配和审查职员和代理人的工作，包括进行调查和访谈、收集和编制统计数据、提供信息和客户服务以及撰写信件（包括电子邮件和准备材料）
Supervise, coordinate, assign, and review the work of clerks and agents engaged in conducting surveys and interviews, collecting and compiling statistics, providing information and customer service, and writing correspondence including emails and preparing materials
制定工作时间表和程序
Establish work schedules and procedures
与其他单位和部门协调活动
Coordinate activities with other units and departments
准备并提交进度报告和其他文件
Prepare and submit progress reports and other documentation
确定培训需求并对员工进行工作职责和公司政策方面的培训
Identify training needs and train workers in job duties and company policies
确保电脑系统及设备顺利运作并安排保养及维修工作
Ensure the smooth operation of computer systems and equipment and arrange for maintenance and repair work
可以履行与工人受监督相同的职责。
May perform the same duties as workers supervised.
需要有受监督职业经验。
Experience in the occupation supervised is required.
可能需要完成学院或与金融或客户服务相关的行业课程。
Completion of college or industry courses related to financial or customer services may be required.
航空公司销售和服务代理主管（参见62022住宿、旅行、旅游和相关服务主管）
Airline sales and service agents supervisor (See 62022 Accommodation, travel, tourism and related services supervisors)
银行、信贷和其他投资经理（参见 10021 银行、信贷和其他投资经理）
Banking, credit and other investment managers (See 10021 Banking, credit and other investment managers)
其他商业服务经理（参见 10029 其他商业服务经理）
Other business services managers (See 10029 Other business services managers)
零售和批发贸易经理（参见 60020 零售和批发贸易经理）
Retail and wholesale trade managers (See 60020 Retail and wholesale trade managers)
零售销售主管（参见 62010 零售销售主管）
Retail sales supervisors (See 62010 Retail sales supervisors)
主管，金融保险上班族（见12011 主管，金融保险上班族）
Supervisors, finance and insurance office workers (See 12011 Supervisors, finance and insurance office workers)
Source: Statistics Canada, National Occupational Classification (NOC) 2021 Version 1.0, September 28, 2021. Reproduced and distributed on an "as is" basis with the permission of Statistics Canada.
Statistics Canada CSV 不标注 individual essential duties。 本站不会把某一行自动编造成 essential duty，具体分类仍需用户或专业人士核对。