Receptionists greet people arriving at offices, hospitals and other establishments, direct visitors to appropriate person or service, answer and forward telephone calls, take messages, schedule appointments and perform other clerical duties. They are employed by hospitals, medical and dental offices and other offices throughout the public and private sectors. Telephone operators are included in this group.
大类 1 · Business, finance and administration occupations
answering service operatorappointment clerkbusiness receptionistdental receptionisthospital admitting clerkmedical receptionistoffice reception clerkreceptionistswitchboard operatortelephone operatortelephone service assistanttelereceptionisttoll operator
查看全部 53 个官方职位名称
admitting clerkanswering service operatorappointment clerkbeauty salon receptionistbooking clerk - hospitalbooking clerk - medical officebusiness receptionistcharge operator - telephone systemchief telephone operatorclerk switchboard operatorcollect call operator - telephone systemdental hygiene coordinatordental office receptionistdental receptionistdental treatment coordinatordoctor's office receptionistemergency admitting clerkfront desk clerk (except hotel)guest service representative - spahospital admissions clerkhospital admitting clerkhospital receptionistinformation desk clerkinformation officer - Elections Canadainternational exchange operator - telephone systemlong distance telephone operatormail and message distribution clerkmedical clinic receptionistmedical office assistantmedical office secretary-receptionistmedical receptionistoffice reception clerkoffice receptionistoperator - telephone systemreception clerkreception desk clerk (except hotel)receptionistreceptionist-clerkreceptionist-secretaryreceptionist-switchboard operatorreceptionist-telephone operatorreceptionist-typistservice assistant - telephone systemspa receptionistswitchboard operatortelephone answering service operatortelephone clerktelephone operatortelephone service analysttelephone service assistanttelereceptionisttoll operatorvoice communication system operator
Main duties · 主要职责原文
12
Receptionists
Greet people coming into offices and other establishments, direct them to the appropriate contacts or services, provide general information in person and by phone, and may perform clerical duties and maintain front desk security and security access lists
Schedule appointments, using manual or computerized systems
Record bookings, handle credit card checks, receive payment, issue receipts.
Hospital admitting clerks
Interview patients to obtain and process information required to provide hospital and medical services
Greet patients, schedule appointments, using manual or computerized systems, receive and record payment for services, and direct patients to appropriate areas.
Switchboard and answering service operators
Operate a telephone system or switchboard to answer, screen and forward telephone calls, take messages and provide information as required, and may perform clerical duties
Answer telephones and record and relay messages.
Telephone operators
Operate telephone systems to advance and complete customers' telephone calls such as long distance, pay telephone, mobile radio/telephone and person to person calls, arrange teleconferences, provide relay phone service to persons with disabilities, and may calculate and record billing information.
Employment requirements · 任职要求
2
Completion of secondary school is usually required.
On-the-job training may be provided.
Additional information · 补充信息
2
Some receptionists are required to be bilingual or multilingual to perform their duties.
Progression to supervisory positions is possible with experience.
Inclusions · 包含职业
2
mail and message distribution clerk
medical office assistant
Exclusions · 不包含职业
4
911 dispatcher (See 14404 Dispatchers)
Hotel front desk clerks (See 64314 Hotel front desk clerks)
Other customer and information services representatives (See 64409 Other customer and information services representatives)
Supervisors, general office and administrative support workers (See 12010 Supervisors, general office and administrative support workers)
官方来源仍可一键核验
Source: Statistics Canada, National Occupational Classification (NOC) 2021 Version 1.0, September 28, 2021. Reproduced and distributed on an "as is" basis with the permission of Statistics Canada.