TCFCA 学习空间
TCFCA 学习空间
Other customer and information services representatives
其他客户和信息服务代表回答询问，提供有关企业的商品、服务和政策的信息，并提供客户服务，例如接收付款和处理服务请求。他们受雇于零售机构、联络中心、保险、电信和公用事业公司以及公共和私营部门的其他机构。
Other customer and information services representatives answer enquiries, provide information regarding an establishment's goods, services and policies and provide customer services such as receiving payments and processing requests for services. They are employed by retail establishments, contact centres, insurance, telecommunications and utility companies and other establishments throughout the public and private sectors.
中文内容为本站机器翻译，未经加拿大政府审核；申请与职业匹配请以英文原文为准。
零售机构的客户服务代表
Customer services representatives in retail establishments
亲自或通过电话回答客户的询问
Answer, in person or on the phone, enquiries from customers
调查有关企业商品、服务和政策的投诉
Investigate complaints regarding the establishment's goods, services and policies
安排退回商品的退款、换货和信用
Arrange for refunds, exchange and credit for returned merchandise
接收账户付款
Receive account payments
接收信贷和就业申请。
Receive credit and employment applications.
联络中心座席
Contact centre agents
接受客户的商品或服务订单
Take customer orders for goods or services
推销商品或服务
Promote goods or services
回应询问和紧急情况
Respond to enquiries and emergencies
调查投诉并更新账户。
Investigate complaints and update accounts.
保险、电信、公用事业和类似公司的客户服务代表
Customer service representatives in insurance, telecommunication, utility and similar companies
解释所提供服务的类型和费用
Explain the type and cost of services offered
订单服务
Order services
提供有关索赔或账户的信息
Provide information about claims or accounts
更新帐户、启动计费和处理索赔付款，以及接收服务付款。
Update accounts, initiate billing and process claim payments, and receive payment for services.
信息服务代表
Information services representatives
响应电话和现场询问，向客户和公众提供有关商品、服务、时间表、费率、法规和政策的信息。
Provide information to customers and the public concerning goods, services, schedules, rates, regulations and policies in response to telephone and in-person enquiries.
通常需要完成中学教育。
Completion of secondary school is usually required.
可能需要完成一些学院或其他高等教育程序。
Completion of some college or other post-secondary programs may be required.
可能需要文员或销售经验。
Clerical or sales experience may be required.
随着经验的积累，可以晋升到主管职位。
Progression to supervisory positions is possible with experience.
机票和服务代理人（见64312机票和服务代理人）
Airline ticket and service agents (See 64312 Airline ticket and service agents)
客户和信息服务主管 （参见 62023 客户和信息服务主管）
Customer and information services supervisors (See 62023 Customer and information services supervisors)
客户服务代表 - 金融机构（见 64400 客户服务代表 - 金融机构）
Customer services representatives - financial institutions (See 64400 Customer services representatives - financial institutions)
接待员（参见 14101 接待员）
Receptionists (See 14101 Receptionists)
零售销售人员和陈列陈列员（参见 64100 零售销售人员和陈列陈列员）
Retail salespersons and visual merchandisers (See 64100 Retail salespersons and visual merchandisers)
票务和问讯员（航空公司除外）（参见 64313 地面和水上运输票务代理、货运服务代表和相关职员）
Ticket and information clerk (except airline) (See 64313 Ground and water transport ticket agents, cargo service representatives and related clerks)
Source: Statistics Canada, National Occupational Classification (NOC) 2021 Version 1.0, September 28, 2021. Reproduced and distributed on an "as is" basis with the permission of Statistics Canada.
Statistics Canada CSV 不标注 individual essential duties。 本站不会把某一行自动编造成 essential duty，具体分类仍需用户或专业人士核对。